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Order Policies
Please review these general policies before placing an order. Your approved quotation, invoice, design, and written order confirmation may contain additional details specific to your project.
Effective August 8, 202601
Scope and acceptance
These policies cover orders placed directly with MNL Kingpin through the website and official sales channels.
Before placing an order
By confirming an order or making payment, the customer confirms that the submitted information is complete and that they have reviewed the applicable product details, quotation, approved artwork, pricing, and schedule.
Official confirmation
An inquiry, cart, preliminary estimate, or design request is not yet a confirmed custom order. A custom order is confirmed only after MNL Kingpin acknowledges the final order details and required payment.
02
Custom-order requirements
Accurate information at the start helps us produce the correct uniforms on time.
Minimum quantity
The standard minimum is 12 pieces or sets per design. Orders combining packages or using different quantities require written confirmation.
Customer-supplied information
The customer is responsible for submitting and checking the final team name, player names, numbers, sizes, quantities, garment options, colors, logos, delivery details, and target date.
Rights to submitted artwork
The customer confirms that they own or have permission to use all logos, names, images, characters, marks, and other material supplied for the order. MNL Kingpin may decline content that appears unlawful, infringing, hateful, or otherwise unsuitable for production.
03
Design and approval
The approved mockup becomes the primary visual production reference.
Included revisions
The standard custom package includes one major revision and two minor revisions unless the quotation states otherwise. Additional concepts or revisions may require a separate fee and may change the schedule.
Final approval
Before approval, the customer must check spelling, names, numbers, colors, logo placement, garment style, and other visible details. Written approval authorizes MNL Kingpin to produce the order using the approved design and final submitted roster.
Screen and production variation
Colors displayed on phones and monitors may differ slightly from printed fabric. Minor variations in color, placement, stitching, or measurements that are normal to textile and sublimation production are not automatically considered defects.
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Pricing and payment
Your final written quotation or checkout summary confirms the amount payable.
Prices and estimates
Website package calculators are preliminary estimates. Final pricing may change based on quantity, garment construction, add-ons, artwork requirements, delivery, taxes or fees, and other confirmed specifications.
Payment verification
Production and fulfillment are subject to successful payment verification. Follow only the instructions provided through the website or an official MNL Kingpin channel. MNL Kingpin is not responsible for payments sent to an unverified person or account.
Balance and release
Any remaining balance must be settled according to the confirmed quotation or invoice. MNL Kingpin may hold release or dispatch until the required balance and delivery charges are paid.
05
Production schedule
Custom production usually takes approximately 1–2 weeks after all start requirements are complete.
When the schedule starts
The production estimate begins after final design approval, receipt of the verified roster and sizes, order confirmation, and required payment—not from the first inquiry or first draft.
Estimated dates
Completion and release dates are good-faith estimates unless expressly guaranteed in writing. Large quantities, complex construction, additional revisions, material availability, holidays, equipment issues, severe weather, courier disruption, and other circumstances outside reasonable control may affect the schedule.
Rush production
Rush requests require written acceptance and may involve an additional charge. A requested event date does not by itself create a guaranteed completion date.
06
Pickup and delivery
Delivery timing begins after the order is finished, cleared for release, and handed to the courier.
Shipping information
The customer must provide a complete recipient name, mobile number, and deliverable address. Costs caused by an incomplete or incorrect address, refusal, failed delivery, or unclaimed parcel may be charged to the customer.
Courier transit
Courier schedules and tracking updates are managed by the delivery provider. MNL Kingpin will assist with reasonable follow-up, but courier transit delays after a timely handoff are outside our direct control.
Inspecting the parcel
Check the package promptly after delivery. Keep the original packaging, shipping label, and items while a reported delivery or product issue is being reviewed.
07
Changes and cancellations
Tell us immediately if an order detail needs to change.
Before production
Requested changes or cancellation before production starts will be reviewed based on completed design work, specially purchased materials, payment-provider charges, and other costs already incurred. Any approved refund may be reduced by documented non-recoverable costs, subject to applicable law.
After production starts
Custom items are made to the customer's approved specifications. Cancellation, refund, or changes are generally unavailable once printing, cutting, sewing, personalization, or other production work has started, except where required for defective or non-conforming goods under applicable law.
MNL Kingpin cancellation
If MNL Kingpin cannot fulfill a paid order and no acceptable alternative is agreed, the affected unfulfilled amount will be refunded using an appropriate method.
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Defects, returns, and remedies
We will review genuine product defects, damage, missing items, and incorrect fulfillment fairly.
Report an issue promptly
Contact us as soon as reasonably possible after receiving the order. Provide the order or Job Order number, a description of the issue, and clear photos or an uncut unboxing video showing the package, shipping label, and affected item. Proof helps us investigate quickly but does not remove rights available under applicable law.
Eligible issues
After assessment, an appropriate remedy may be repair, correction, replacement, refund, or another mutually agreed solution for an item that is defective, damaged without customer fault, materially different from the approved order, missing, or incorrectly supplied.
Issues not caused by MNL Kingpin
Change of mind, incorrect customer-selected size, errors in customer-approved names or numbers, normal wear, improper washing, misuse, unauthorized alteration, and damage caused after delivery are not product defects. We may still offer paid alteration or replacement options when practical.
Nothing in this policy excludes or limits any mandatory remedy or consumer right under the Consumer Act of the Philippines and other applicable laws.
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Questions and support
Please include your order reference so our team can assist efficiently.
Contact details
- Email: mnlkingpinprojects@gmail.com
- Phone: 0998 976 8910 / 0956 277 1741
- Address: 94 K-7th, Diliman, Quezon City, Philippines
- Facebook: MNL Kingpin Sportswear
Policy updates
We may update these general policies to reflect operational or legal changes. The version in effect when an order is confirmed will normally apply to that order unless a change is required by law or agreed in writing.
Ready to start your order?
Build a preliminary estimate or ask our team to clarify any policy before you confirm.