Frequently Asked Questions

The minimum is 12 pieces or sets per design. Different package quantities or larger team orders can be discussed with our team through the quotation form.

Go to our Customize page, choose your preferred package, quantity, and options, then complete the quotation form. Include your sport, colors, team name, target date, and any reference image you have.

Yes. A team order may use one approved design with different player names, numbers, and sizes. Submit the final and verified roster before production begins.

Rush orders may be accepted depending on workshop capacity, order quantity, design complexity, and required date. Availability and any rush charge must be confirmed in writing before payment.

Our standard custom package includes design layout support, one major revision, and two minor revisions. Extra concepts or revisions beyond the included allowance may have an additional fee, which we will confirm first.

Yes. You may upload a reference image through the customization form. For best results, send clear, high-resolution artwork or editable vector files when available. You must have permission to use all submitted names, logos, characters, and artwork.

A design is approved when the customer confirms the final mockup in writing. Please check spelling, names, numbers, colors, placements, garment type, and quantities carefully because production follows the approved file.

Use the product-specific measurements on our Size Guide and compare them with a similar garment laid flat. The automated size suggestion is only a starting point; the final size selection remains with the customer.

Pricing depends on the package, quantity bracket, garment options, and add-ons. You can view preliminary package prices on the Customize page. Your written quotation confirms the final amount.

Production begins only after the final design, roster, sizes, order details, and required payment have been confirmed. Any unresolved detail may move the production start date.

Available methods are shown during checkout or stated in your custom-order quotation and payment instructions. Do not send payment to an account that has not been confirmed through an official MNL Kingpin channel.

Custom production is typically approximately 1–2 weeks after final design approval and required payment. This is an estimate; quantity, complexity, material availability, holidays, workshop capacity, and approved changes may affect the schedule. The date in your confirmed order is the best reference.

Contact us immediately. Changes are not guaranteed once production has started and may cause added charges or a revised completion date. Items already printed, cut, or sewn may no longer be changed.

Use your Job Order number on the Production Status page to follow the workshop stage. For ready-made shop purchases, use the Track Order page with your order details.

Yes. Delivery rates for shop orders are calculated at checkout based on the destination and packed weight. Custom-order delivery arrangements and charges are confirmed in the quotation or before dispatch.

Keep the packaging and contact us as soon as possible. Send your order number plus clear photos or an uncut unboxing video showing the parcel, shipping label, item, and issue so we can investigate and offer the appropriate remedy.

Custom-made items and correctly supplied, non-defective products are generally not returnable for change of mind or customer-selected sizing errors. Defective, damaged, or incorrectly supplied items remain eligible for appropriate remedies under applicable law. Please see our Order Policies.

Visit the Contact page, message MNL Kingpin Sportswear on Facebook, call 0998 976 8910 or 0956 277 1741, or email mnlkingpinprojects@gmail.com.